Refund & Return Policy

We want every Ottoman Coffee order to be perfect. This policy explains when returns or refunds may be accepted.

1. Non-Returnable Items

Due to food safety regulations:

• Opened coffee products cannot be returned
• Items not in original condition are not eligible

2. Returnable Items (If Applicable)

We may accept returns when:

• You received the wrong product
• Product arrived damaged
• Packaging was severely damaged

Contact us within 3 days of receiving the order.

3. Conditions for Returns

To be eligible:

• Item must be unused
• In original packaging
• Proof of purchase is required

Photos/videos may be requested.

4. Refunds

Once inspected and approved:

• Refund may be issued to the original payment method or as store credit
• Shipping fees are non-refundable unless the issue is from our side

5. Order Cancellation

Orders may be canceled before dispatch only.
Once shipped, standard return rules apply.

6. How to Request a Refund

Contact us at:
Email: info@ottomanroastery.com
Phone: +20 104 048 0006

Provide:

• Full name
• Order number
• Phone number
• Description of issue
• Photos (if applicable)