Terms & Conditions
Welcome to Ottoman Coffee (the “Website”), owned and operated by Dope for Food Industries (“we”, “us”, “our”). By accessing or using this Website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.
If you do not agree to these Terms, please do not use the Website.
- Definitions
- Company: Dope for Food Industries (Ottoman Coffee / Ottoman Roastery).
- Customer / You: Any person purchasing products or using the Website.
- Products: Coffee and related items offered for sale on the Website.
- Use of the Website
You agree to use the Website only for lawful purposes and in compliance with these Terms.
You must be at least 18 years old or using the Website under adult supervision to place an order.
- Product Information
We strive to provide accurate product descriptions, images, and details. Slight variations in packaging or appearance may occur.
Coffee products must be stored and used according to the instructions provided.
- Prices & Payments
- All prices are listed in Egyptian Pounds (EGP).
- Prices may change without notice but will not affect confirmed orders.
- Accepted payment methods include (subject to availability):
- Cash on Delivery (COD)
- Online payment via payment partners
- Orders
- Placing an order does not guarantee acceptance.
- We may accept or reject orders for reasons such as unavailability, pricing errors, or payment failure.
- If your order is canceled after payment, a refund will be issued according to our Refund Policy.
- Shipping
Shipping terms, delivery times, and fees are detailed in our Shipping Policy.
By placing an order, you agree to those terms.
- Returns & Refunds
Returns and refunds are handled according to our Refund & Return Policy.
Due to health and safety regulations, certain food items may not be returnable.
- Intellectual Property
All content on this Website (logos, graphics, packaging designs, text, etc.) is the property of Dope for Food Industries.
You may not reproduce or use any content without written permission.
- Limitation of Liability
We are not liable for:
- Indirect or consequential damages
- Misuse or incorrect storage of products after delivery
- Delays caused by courier services or circumstances beyond our control
- Governing Law
These Terms are governed by Egyptian law.
Any disputes shall be resolved in the courts of Cairo, Egypt.
- Changes to Terms
We may update these Terms at any time. Updates will appear here with an updated date.
For questions about these Terms, contact info@ottomanroastery.com.