Shipping Policy
This Shipping Policy explains how we deliver orders placed through Ottoman Coffee, operated by Dope for Food Industries.
- Delivery Coverage
We deliver all over Egypt through our trusted courier partners.
- Processing Time
- Orders are processed within 1–2 working days.
- Weekend and holiday orders process the next business day.
- Delivery Time
Estimated delivery times after dispatch:
- Major cities (Cairo, Giza, Alexandria): 1–3 working days
- Other governorates & remote areas: 2–7 working days
Delivery times may vary due to courier delays, high seasons, or holidays.
- Shipping Fees
- Shipping fees appear at checkout based on your location.
- Special promotions may offer free or discounted shipping.
- Cash on Delivery (COD)
- Available in selected areas.
- Repeated delivery refusal may result in COD restrictions.
- Tracking
- You may receive tracking details via SMS, WhatsApp, or email (when available).
- Incorrect Information
Providing incorrect address or phone number may cause delays or failed delivery.
Additional charges may apply for re-delivery.
- Failed Delivery
If an order is returned due to refusal or no response:
- We may reattempt delivery.
- Additional fees may apply.
- Damaged or Missing Items
Report damaged or missing items within 24–48 hours.
Include order number + photos if possible.